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A.MYST Labs products are for adult smokers only. We strictly forbid youth under legal age to purchase or use our products.
We neither encourage nor recommend non-nicotine-users trying for any reason.
A.Yes. MYST Labs e-liquids contain nicotine, a highly addictive substance. We put a prominent notice on our packaging box,
"This product contains nicotine. Nicotine is an addictive chemical."
A.Yes. Our products are tested to comply with all relevant battery and electrical safety standards,
and have been verified by The Food and Drug Administration (FDA), The Federal Communications Commission (FCC),
The Tobacco Product Directive (TPD), Conformitè Europëenne (RoHS), and The Restriction of Hazardous Substances Directive (RoHS).
A.Our products meet all international and national safety requirements. To avoid any failure to your product,
It’s recommended to use and charge your device with the charging cable provided.
A.All MYST Labs devices are not waterproof.
A.We advise you to check with the transportation policies before travelling.
It is also crucial to check the countries’ laws and regulations regarding electronic cigarettes.
A. Yes, all Pods can be applied to only Mystlabs’ device.
A.We have our own laboratory in California. Our chief scientist, Dr. Chenyue Xing, developed our unique nicotine technology,
Nicotine X Plus, which ensures vaping experience while reducing nicotine content. Nicotine Y,
presenting the real taste of tobacco, will be used in our products in the upcoming products.
A.Nicotine X Plus reduces organic acids and nicotine, while adding tobacco-flavoring ingredients. Moreover,
our vaporization technology revives the unique flavor of classic tobacco meanwhile provides a multi-gradient throat hit.
A.Nicotine X Plus technology enables MYST Labs products to provide satisfying yet not addictive alternatives for smokers.
You can see Quit With MYST Labs and take the quitting challenge. Besides, the nicotine strength of our products varies from 3% to 0,
so you can continue to reduce nicotine consumption after quitting.
A.Yes, you are more than welcome. We are happy to provide you useful suggestions or encourage you during the program.
All for the final goal --- quitting!
A.You can contact us via e-mail at XXXX@mystlabs.com or send us messages through our Contact Form.
We provide warranty on all MYST Labs products to guarantee your satisfying vaping experience. We appreciate that you trust and support our products.
| Product | Item | Warranty Period |
|---|---|---|
| Mystlabs Cartridge | Pod | 6 months |
| Mystlabs device | M1/M1 pro/ T1/ T2 | 12 months |
A.If you want to make a claim under our Warranty or have any questions, you can contact us by :
a) reaching us at our official email address: service@mystlabs.com
b) sending us messages through our Contact Form.
Please make sure you have the following information in hand when making a claim, for you will be asked to :
1) describe the issue with your device or charger.
2) give order number or invoice.
3) provide the product batch or serial number.
A.If the product is diagnosed as faulty, we will replace it if repair is not a viable option.
We may ask you to return the defective product to us for investigation.
We reserve the right to determine whether the condition applies to our Warranty.
A.Our Warranty covers all MYST Labs products within the warranty period. So if your device or accessory stops working properly,
we will replace or repair it free of charge. Besides, you also have any additional rights under consumer law.
To be covered by our Warranty, your device must be within the applicable warranty period.
A.It is important to note that our warranty is not an unconditional guarantee for the duration of the warranty.
We will not be liable for any products that passed the warrenty or be damaged in transit. Also, the warranty does not apply to
any usage not in accordance with product specifications and instructions including but not limited to:
a) Misuse of your product in accordance with the user instructions.
b) unauthorized repairs or other modifications.
c) improper charging of your device.
MYST Labs abide by the laws and regulations of nicotine products. Therefore,
we have a limitation on shipping areas due to local restrictions.
For the following Countries/Areas, Door-to-door Shipping is available.
A.You will receive a shipping notification after your order submission.
Please check your email and text messages to get your tracking number,
Please use this number to search for shipping details.
A.Once you place your order, we first receive your information and then put products you have ordered together in full items.
After that, the shipping company will get your package, and then generate your tracking number.
There are a couple of steps before you receive the tracking number, so sometimes it can be delayed one day or two.
If you are unable to receive the number for days, you can ask us for help via service@mystlabs.com or contact shipping carrier directly.
A.It can be caused for the following reasons :
a)The delivery carrier has not yet received your package.
b)The delivery carrier has not submitted or updated your tracking information.
c)The tracking number you submitted is incorrect or invalid.
If you are unable to locate the shipment for days, you can ask us for help via service@mystlabs.com or contact shipping carrier directly.